Return and Refund Policy

Return Eligibility

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• the item must be unused
• the item must be in its original condition
• the item must be in its original packaging

Returns that do not meet these conditions may not be accepted.

Return Process

To request a return, please contact us at:

[email protected]

All return requests must be reviewed and approved before the item is sent back.

Returns sent without prior approval may be refused.

Return Shipping Costs

• For standard returns (change of mind), the customer is responsible for return shipping costs
• In the case of a defective, damaged, or incorrect item, return shipping costs may be covered by us after review

Refund Conditions

Refunds are not automatic and are subject to review.

A refund may be issued if:

• the returned item meets all eligibility conditions
• a verified issue has occurred during delivery
• the product is defective or incorrect

Supporting evidence may be required, including:

• photos of the item
• description of the issue
• signed statement in certain cases

Refund Process

Once the return is received and inspected:

• for change-of-mind returns, if approved, the refund will be issued in the form of store credit only, valid for use on our website
• for defective, damaged, or incorrect items, if approved, the refund may be issued to the original payment method, or store credit may be offered, or a replacement may be provided

processing times may vary depending on your payment provider

Non-Refundable Situations

Refunds may be refused if:

• the item has been used
• the item is not in its original condition
• the item is returned without prior approval
• insufficient information is provided to support the claim

Delivery Issues

If an issue occurs during delivery, such as a missing package:

• an investigation with the carrier may be required
• additional documentation may be requested
• a signed statement may be required

Any resolution, including refund or replacement, will be determined based on the outcome of the investigation and the information provided.

Important Notice

All return and refund requests are handled on a case-by-case basis.

By placing an order, you acknowledge and accept this Return & Refund Policy.